Luxury Retail: Sales Support Associate I

Tapestry, Inc.; Palo Alto (CA); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Coach in Palo Alto is seeking a Sales Support Associate I to welcome clients with warmth, assist with product selection, and maintain a polished sales floor.

You will handle POS transactions, assist with stockroom, shipments, and daily merchandising, while delivering exceptional customer service in a fast-paced luxury environment.

Flexible schedule including nights and weekends; moderate lifting; strong English communication required.

Qualifications

• 1+ year of retail experience (cashier/stock) in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop), Mobile POS and Internet usage.
• Strong English language proficiency.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Retail sales

Attention to detail

Job description

Coach in Palo Alto is seeking a Sales Support Associate I to welcome clients with warmth, assist with product selection, and maintain a polished sales floor.

You will handle POS transactions, assist with stockroom, shipments, and daily merchandising, while delivering exceptional customer service in a fast-paced luxury environment.

Flexible schedule including nights and weekends; moderate lifting; strong English communication required.