Luxury Retail Sales Supervisor | Lead Service & Clienteling

rag & bone, Inc.; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits

Medical, dental, vision and ancillary

401k

Job summary

rag & bone, Inc. in Miami is seeking a Sales Supervisor who will be an extension of store management, modeling service standards and guiding Sales Associates to meet company guidelines.

You will lead clienteling, develop product knowledge, hit sales targets, open/close the floor, and collaborate with Visual Merchandising to execute floor sets. A 2+ year retail background in luxury or premium retail is preferred.

Qualifications

• 2+ years of retail experience in a client-centric, sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge and support senior management with staff training.
• Encourage and recognize opportunities for team selling.
• Partner with Visual Merchandising on floor sets and window changes.
• Open and close the store daily according to guidelines.
• Maintain knowledge of policies and procedures.
• Contribute to inventory accuracy and low shrink through consistent execution.
• Process Point of Sale transactions accurately.
• Model rag & bone values and diffuse conflicts constructively.
• Assist in communicating business results and supporting a positive store atmosphere.

Skills

Clienteling

Sales targets

Leadership

Product knowledge

Team selling

Store operations

Job description

rag & bone, Inc. in Miami is seeking a Sales Supervisor who will be an extension of store management, modeling service standards and guiding Sales Associates to meet company guidelines.

You will lead clienteling, develop product knowledge, hit sales targets, open/close the floor, and collaborate with Visual Merchandising to execute floor sets. A 2+ year retail background in luxury or premium retail is preferred.