Luxury Retail Sales Lead & Clienteling Champion

Rag & Bone; West Hollywood (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

401k

Job summary

rag & bone is seeking a Sales Supervisor in West Hollywood to lead by example, drive clienteling, and ensure service standards align with company guidelines. This role acts as an extension of store management and guides Sales Associates in daily operations and customer interactions.

The position emphasizes achieving store goals, managing clientele growth, and maintaining product knowledge for staff training while adhering to company policy and store operations.

Qualifications

• 2+ years of retail experience in a client-centric sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions.
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Clienteling

Sales goals achievement

Team leadership

Open/close responsibilities

Job description

rag & bone is seeking a Sales Supervisor in West Hollywood to lead by example, drive clienteling, and ensure service standards align with company guidelines. This role acts as an extension of store management and guides Sales Associates in daily operations and customer interactions.

The position emphasizes achieving store goals, managing clientele growth, and maintaining product knowledge for staff training while adhering to company policy and store operations.