Luxury Retail Sales Lead

rag & bone, Inc.; Elmont (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Calm wellness benefits access

Medical, dental, vision and ancillary

Job summary

rag & bone is seeking a Sales Supervisor to lead a client-centric store floor and support management in achieving sales goals in a luxury retail environment. You will role model service standards, coach Associates, and ensure policy adherence while driving team performance and a premium shopping experience.

The role requires 2+ years in premium or luxury retail, strong clienteling, and proven ability to meet targets. Flexible schedule; benefits include clothing allowance and employee discounts.

Qualifications

• 2+ years of retail experience in a client centric, sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.

Responsibilities

• Display best-in-class customer service techniques, clienteling standard and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Retail experience

Clienteling

Sales coaching

Team leadership

Opening/closing responsibilities

Job description

rag & bone is seeking a Sales Supervisor to lead a client-centric store floor and support management in achieving sales goals in a luxury retail environment. You will role model service standards, coach Associates, and ensure policy adherence while driving team performance and a premium shopping experience.

The role requires 2+ years in premium or luxury retail, strong clienteling, and proven ability to meet targets. Flexible schedule; benefits include clothing allowance and employee discounts.