Luxury Retail Sales Lead: Client Experience

rag & bone, Inc.; New York (NY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Commission Eligible

Paid Time Off

Medical, dental, vision and ancillary

Job summary

rag & bone, Inc. in New York, NY, seeks a Sales Supervisor to lead a client-centric sales floor and support store management. You will coach Sales Associates on service standards, drive sales, and maintain brand integrity on a busy floor.

The role emphasizes training, product knowledge, and collaboration with visual merchandising while ensuring policies are followed and inventory is accurately managed. This full-time position offers commissions and bonus opportunities.

Qualifications

• Minimum 2+ years in a client-centric, sales environment.
• Contemporary or luxury retail knowledge preferred.
• Strong communication and collaboration skills.

Responsibilities

• Display best-in-class customer service techniques and clienteling standards.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge to staff and leadership.
• Encourage team selling and uphold brand philosophy.
• Ensure floor is service-centric and staff are on-brand.
• Coordinate with Visual Merchandising on floor sets and changes.
• Open/close the store per guidelines.
• Maintain knowledge of policies and procedures.
• Contribute to inventory accuracy and low shrink.

Skills

Customer service

Clienteling

Sales

Team leadership

Product knowledge

Job description

rag & bone, Inc. in New York, NY, seeks a Sales Supervisor to lead a client-centric sales floor and support store management. You will coach Sales Associates on service standards, drive sales, and maintain brand integrity on a busy floor.

The role emphasizes training, product knowledge, and collaboration with visual merchandising while ensuring policies are followed and inventory is accurately managed. This full-time position offers commissions and bonus opportunities.