Luxury Retail Sales Supervisor & Brand Ambassador

Brobston Group; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Diptyque in New York seeks a Sales Supervisor to support the Store Manager and drive luxury client experiences. You will lead the team, oversee daily operations, and ensure top-tier service while representing the brand in-store.

Responsibilities include achieving KPIs, CRM, and client engagement, training staff, and maintaining stock and cash-handling standards. A key holder role entails emergency and VM compliance.

Qualifications

• Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas.
• Assertive, dynamic, and consistently positive, with a strong “can-do” attitude.
• Strong team-player mentality.
• Sales-focused, with a proven track record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence interacting with the general public.
• Self-motivated, focused, and proactive.
• Strong communication skills.
• Expertly groomed at all times, with an appearance that reflects the company and store.

Responsibilities

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• Inspire and motivate the team by leading by example
• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• Actively contribute to Client Experience training for all team members
• Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
• Deal directly and effectively with VIP clients
• Be aware of key competitors and industry trends
• Be the driving force in the development of client database
• Leading by example, achieve CRM KPIs target
• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• Be pro‑active in using training tools provided Store Operations
• Be responsible for opening and closing checklist
• Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
• Ensure full knowledge of cash desk procedures and processes
• Be aware of all security and health and safety issues and requirements of the store
• As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
• In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
• Adhere to VM guidelines at all times
• As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
• Be attentive to details and cleanliness of the boutique
• Work with Management to manage maintenance within the store in a timely manner
• Complete general administrative duties as required
• Attend meetings and calls in Store Management team’s absence
• Master POS systems Stock control
• Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
• Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
• Inventory control to include and not limited to delivery processing/replenishment/gift wrapping
• Maintain a clean and organized stockroom

Job description

Diptyque in New York seeks a Sales Supervisor to support the Store Manager and drive luxury client experiences. You will lead the team, oversee daily operations, and ensure top-tier service while representing the brand in-store.

Responsibilities include achieving KPIs, CRM, and client engagement, training staff, and maintaining stock and cash-handling standards. A key holder role entails emergency and VM compliance.