Luxury Retail: Sales & Stock Support Pro

Tapestry, Inc.; Cerritos (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Cerritos, CA, part of the Tapestry family. You will greet clients, deliver brand‑driven service, and ensure a smooth flow of products from receipt to sale while upholding store standards.

The role emphasizes customer care, product knowledge, and teamwork in a luxury retail environment. Ideal candidates bring retail experience, fashion awareness, and strong communication skills to support the store’s success and guest satisfaction.

Qualifications

• 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Job description

Coach is seeking a Sales Support Associate in Cerritos, CA, part of the Tapestry family. You will greet clients, deliver brand‑driven service, and ensure a smooth flow of products from receipt to sale while upholding store standards.

The role emphasizes customer care, product knowledge, and teamwork in a luxury retail environment. Ideal candidates bring retail experience, fashion awareness, and strong communication skills to support the store’s success and guest satisfaction.