Luxury Retail Sales & Stock Specialist

Coach; Troy (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Troy, MI to help drive store success by delivering exceptional customer service and efficient daily operations. The role emphasizes brand alignment, cash wrap accuracy, and stockroom upkeep.

Responsibilities include welcoming clients, processing shipments, stocking the floor, and supporting management as needed. Experience in luxury retail and strong English communication are preferred.

Qualifications

• 1+ year of retail experience, preferably in luxury or a strong customer service environment.
• Knowledge of fashion trends and marketplace competition.
• Basic computer skills: using iPad/laptop, Mobile POS and Internet.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Multitasking

Communication

Tools

POS system

Job description

Coach is seeking a Sales Support Associate in Troy, MI to help drive store success by delivering exceptional customer service and efficient daily operations. The role emphasizes brand alignment, cash wrap accuracy, and stockroom upkeep.

Responsibilities include welcoming clients, processing shipments, stocking the floor, and supporting management as needed. Experience in luxury retail and strong English communication are preferred.