Luxury Retail Sales Lead: Clienteling & Team Coach

rag & bone; Carlsbad (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits via Calm and other

Medical, dental, vision and ancillary

401k

Job summary

rag & bone is seeking a Sales Supervisor to uphold service standards, lead Sales Associates, and drive store metrics in a busy California boutique. This role models our client-centric approach and ensures daily operations align with company policy.

The position requires 2+ years of retail experience, strong product knowledge, and the ability to coach the team, manage client relationships, and achieve sales goals while maintaining a positive, professional store environment.

Qualifications

• 2+ years of retail experience in a client centric, sales environment.
• Background in contemporary, premium, or luxury retail preferred
• Proven ability to meet or exceed individual and team sales goals
• Experience with clienteling and building long-term customer relationships
• Ability to motivate, coach, and influence team members to achieve sales and service goals
• Experience supporting daily floor leadership, including opening/closing responsibilities
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Retail experience

Clienteling

Team leadership

Sales goals

Job description

rag & bone is seeking a Sales Supervisor to uphold service standards, lead Sales Associates, and drive store metrics in a busy California boutique. This role models our client-centric approach and ensures daily operations align with company policy.

The position requires 2+ years of retail experience, strong product knowledge, and the ability to coach the team, manage client relationships, and achieve sales goals while maintaining a positive, professional store environment.