Luxury Retail Sales Lead

Vince; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Clothing allowance

Gym reimbursement

Mental health support

Parental leave

Insurance (life/AD&D)

Job summary

Vince in Newton, MA is seeking a high-energy Sales Supervisor who leads with selling and elevates every client interaction. You will own a premium client book, drive luxury service standards, and share in achieving store sales goals.

You bring energy, knowledge of fabrics and design intent, and a passion for the Vince brand. The role requires proven retail success, strong communication, and the ability to train others on consultative selling, while supporting store operations and maintaining

Qualifications

• 2+ years experience in retail sales, preferably in a luxury environment.
• Proven ability to meet or exceed sales goals
• Team player who thrives in a collaborative environment
• Strong verbal and written communication skills allowing for effective communication with your customers
• Comfortable with POS systems, CRM tools, and Microsoft Office
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standardstyling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures
• Support opening and closing store procedures

Skills

Retail Sales

Clienteling

Luxury Brand

POS Systems

CRM Tools

Microsoft Office

Tools

POS systems

CRM tools

Microsoft Office

Job description

Vince in Newton, MA is seeking a high-energy Sales Supervisor who leads with selling and elevates every client interaction. You will own a premium client book, drive luxury service standards, and share in achieving store sales goals.

You bring energy, knowledge of fabrics and design intent, and a passion for the Vince brand. The role requires proven retail success, strong communication, and the ability to train others on consultative selling, while supporting store operations and maintaining