Luxury Retail Sales Concierge

Tapestry, Inc.; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach at Tapestry, Inc. is seeking a Sales Support Associate in Frisco to deliver exceptional customer service at the cash wrap and on the sales floor. You will ensure accurate POS transactions, assist customers with product recommendations, and help maintain a well-organized stockroom and sales floor.

The role requires 1+ year of retail experience, a strong knowledge of fashion trends, and excellent English communication. Flexibility to work nights, weekends, and busy periods is expected.

Qualifications

• 1+ year of retail experience, preferably luxury
• Knowledge of fashion trends and market competition
• Strong English communication skills
• Proficient with basic computer tools and POS systems

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Cash register systems

iPad

Mobile POS

Walkie talkie

Job description

Coach at Tapestry, Inc. is seeking a Sales Support Associate in Frisco to deliver exceptional customer service at the cash wrap and on the sales floor. You will ensure accurate POS transactions, assist customers with product recommendations, and help maintain a well-organized stockroom and sales floor.

The role requires 1+ year of retail experience, a strong knowledge of fashion trends, and excellent English communication. Flexibility to work nights, weekends, and busy periods is expected.