Luxury Retail Sales Associate & Personal Style Advisor

Tapestry (Coach/Kate Spade); West Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is a global fashion house known for its enduring style and inclusive spirit. The Sales Associate will be the front-line ambassador, delivering an elevated, personalized shopping experience in West Hartford while driving brand loyalty and revenue.

You will meet personal and store sales goals, support daily store operations, and engage in omni-channel selling, with a focus on clienteling, social selling, and teamwork.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion knowledge

POS operation

English proficiency

Fast-paced environment

Live-stream / video demos

Tools

iPad

Laptop

Mobile POS

Walkie-Talkie

Job description

Coach is a global fashion house known for its enduring style and inclusive spirit. The Sales Associate will be the front-line ambassador, delivering an elevated, personalized shopping experience in West Hartford while driving brand loyalty and revenue.

You will meet personal and store sales goals, support daily store operations, and engage in omni-channel selling, with a focus on clienteling, social selling, and teamwork.