Luxury Sales Associate: Clienteling & Omnichannel

Tapestry (Coach/Kate Spade); Wrentham (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Coach is seeking a Sales Associate to be the front-line ambassador of the Coach brand, delivering a personalized luxury shopping experience, meeting personal and store sales goals, and supporting daily store operations.

You will blend luxury-service with omni-channel selling, build lasting client relationships, and contribute to brand loyalty through product knowledge, styling advice, and data captured at the POS.

Qualifications

• 1+ years of luxury retail sales experience.
• Knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Customer focus

Luxury retail

Fashion knowledge

Communication

Tools

POS operation

Mobile POS

iPad

Laptop

Walkie-talkie

Job description

Coach is seeking a Sales Associate to be the front-line ambassador of the Coach brand, delivering a personalized luxury shopping experience, meeting personal and store sales goals, and supporting daily store operations.

You will blend luxury-service with omni-channel selling, build lasting client relationships, and contribute to brand loyalty through product knowledge, styling advice, and data captured at the POS.