Luxury Retail Sales Associate – Clienteling & Omnichannel

Coach; Norfolk (VA); On-site; USD 2,066,400 - 2,686,320; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house headquartered in New York, offering a front-line Sales Associate role in Norfolk. You will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. We seek candidates with 1+ years in luxury retail, POS experience, and strong English proficiency; social media savvy and live-streaming skills are

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

1+ years sales experience

POS operation

English proficiency

Luxury retail background (preferred)

Social media savvy (live streaming)

Tools

iPad/laptop

Job description

Coach is a global fashion house headquartered in New York, offering a front-line Sales Associate role in Norfolk. You will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. We seek candidates with 1+ years in luxury retail, POS experience, and strong English proficiency; social media savvy and live-streaming skills are