Luxury Retail Sales Associate — Omnichannel & Clienteling

FashionUnited; Bellevue (WA); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences in the United States. The Sales Associate serves as the front-line ambassador, delivering personalized service, meeting sales goals, and supporting daily store operations.

This role blends luxury service with omni-channel selling and teamwork to drive brand loyalty and revenue. Responsibilities include building client relationships, achieving KPIs, and utilizing POS, clienteling, and social platforms.

Qualifications

• 1+ year of luxury retail sales experience.
• Experience with POS, iPad/laptop, and Mobile POS.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.
• Preference for social media, live-stream shopping, and clienteling.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product knowledge, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

POS operation

English proficiency

Social media savvy

Luxury retail

Tools

iPad

Mobile POS

Laptop

Job description

Coach is a global fashion house known for luxury retail experiences in the United States. The Sales Associate serves as the front-line ambassador, delivering personalized service, meeting sales goals, and supporting daily store operations.

This role blends luxury service with omni-channel selling and teamwork to drive brand loyalty and revenue. Responsibilities include building client relationships, achieving KPIs, and utilizing POS, clienteling, and social platforms.