Luxury Retail Sales Associate - Clienteling & Omni-Channel

tapestry; Indianapolis (IN); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach. is seeking a Sales Associate in Indianapolis to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations while representing a luxury brand and engaging with clients through omni‑channel selling.

Ideal candidates bring luxury retail experience, strong English, and comfort with social media and live demonstrations. This role requires flexibility for evenings, weekends, and peak seasons, and offers a competitive base pay.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (Preferred).
• Ability to work in a fast‑paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail experience

Strong English proficiency

Clienteling and data acquisition

POS operation

Mobile POS usage

Tools

POS system

iPad/laptop proficiency

Job description

Coach. is seeking a Sales Associate in Indianapolis to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations while representing a luxury brand and engaging with clients through omni‑channel selling.

Ideal candidates bring luxury retail experience, strong English, and comfort with social media and live demonstrations. This role requires flexibility for evenings, weekends, and peak seasons, and offers a competitive base pay.