Luxury Retail Sales Associate: Brand Ambassador

Tapestry (Coach/Kate Spade); Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Coach in Charlotte, NC, is seeking a Sales Support Associate to contribute to store success through warm, professional client interactions and efficient service at the cash wrap. You will help maintain a well‑organized floor and assist with shipments, stock, and merchandising.

The role requires retail experience, fashion awareness, and strong English communication. You will work in a fast-paced luxury environment with a flexible schedule, including weekends and peak seasons.

Qualifications

• 1+ year of retail experience or equivalent, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Experience with cash register systems and basic computer skills.
• Ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in the local market; support social media engagement.
• Operate POS accurately; maintain cash wrap organization and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish floor, and perform visual merchandising updates.
• Support sales floor activities; respond to customer requests and coordinate with team.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Physical ability

Tools

Cashier systems

POS / iPad usage

Job description

Coach in Charlotte, NC, is seeking a Sales Support Associate to contribute to store success through warm, professional client interactions and efficient service at the cash wrap. You will help maintain a well‑organized floor and assist with shipments, stock, and merchandising.

The role requires retail experience, fashion awareness, and strong English communication. You will work in a fast-paced luxury environment with a flexible schedule, including weekends and peak seasons.