Luxury Retail Sales Ambassador

Brobston Group; West Palm Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ralph Lauren Corporation in West Palm Beach is seeking Sales Ambassadors to deliver exceptional customer experiences and sophisticated styling for our clients. You will drive personal business growth, leverage clienteling strategies, and work as a team to meet and exceed sales goals while upholding brand standards.

The role emphasizes relationship building, product knowledge, and the use of digital tools to engage clients.

Qualifications

• Sales experience in a high-volume luxury or specialty environment.
• Effective communication with customers and store personnel.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Experience using digital tools to support clienteling and sales.

Responsibilities

• Deliver exceptional customer service by understanding needs, showcasing product knowledge, and offering personalized styling recommendations.
• Strategize personal business growth through wardrobing, outreach, and clienteling using digital tools.
• Support team to achieve monthly, quarterly, and annual sales plans while upholding brand standards.
• Coach teammates to deliver customer-centric behaviors and build relationships with clients.
• Develop genuine connections with customers and recommend products aligned with their preferences.
• Meet or exceed KPIs and use tools to drive performance.
• Adapt presentations for remote vs. in-person customers with flexibility.
• Utilize CRM tools to capture meaningful customer data for clienteling initiatives.
• Participate in store initiatives and community outreach to promote the brand.
• Maintain RL visual standards and brand guidelines; contribute to a positive work environment.
• Assist in talent sourcing and networking to find top candidates.

Skills

Sales experience

Customer communication

Digital tools

Flexibility with schedule

Relationship building

Product knowledge

Job description

Ralph Lauren Corporation in West Palm Beach is seeking Sales Ambassadors to deliver exceptional customer experiences and sophisticated styling for our clients. You will drive personal business growth, leverage clienteling strategies, and work as a team to meet and exceed sales goals while upholding brand standards.

The role emphasizes relationship building, product knowledge, and the use of digital tools to engage clients.