Luxury Retail Operations Leader — Profit & Experience

Saks Fifth Avenue Llc; San Francisco (CA); Hybrid; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Neiman Marcus in San Francisco is seeking a Director of Operations to drive store profitability by overseeing the selling process and ensuring resources align with customer experience.

You will manage P&L, control expenses, coordinate IT, facilities, HR, and scheduling, while leading store management and staff to deliver excellence. This role requires a 4-year degree and 5+ years in retail, with strong leadership and technical proficiency.

Qualifications

• 4-year degree or equivalent experience in retail management.
• Strong expense control and P&L management.
• Experience leading store operations and teams.
• 5+ years of experience in a retail environment, in positions of increasing responsibility and volume.

Responsibilities

• Oversee store operations and leadership of management and associates.
• Manage P&L and controllable expenses to maximize profitability.
• Coordinate with IT, facilities, and HR to ensure smooth operations.
• Ensure merchandise flow, floor presentation, and back-of-house organization.
• Monitor performance metrics and drive high-performance results.
• Collaborate with IT and corporate partners to keep systems and equipment functioning as designed.

Skills

Expense management

P&L oversight

Leadership

Tech proficiency

Education

4-year degree or equivalent experience

Tools

Google Workspace

POS systems

Job description

Neiman Marcus in San Francisco is seeking a Director of Operations to drive store profitability by overseeing the selling process and ensuring resources align with customer experience.

You will manage P&L, control expenses, coordinate IT, facilities, HR, and scheduling, while leading store management and staff to deliver excellence. This role requires a 4-year degree and 5+ years in retail, with strong leadership and technical proficiency.