Head of Luxury Store Operations

060 SAKS & CO LLC; San Francisco (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Voluntary benefits

Job summary

Neiman Marcus in the United States is seeking a Director of Operations to drive store profitability by ensuring efficient selling processes and leading the support organization. You will supervise Store Management and associates to maximize the customer shopping experience, while maintaining fiscal discipline and resource alignment.

You will manage the P&L, control expenses, oversee receiving/merchandising, staffing and payroll, facilities, IT liaison, HR compliance, and strategic initiatives to

Qualifications

• 4-year degree or equivalent experience preferred.
• Experience with expense management and profit/shortage controls.
• Proficient with technology including Google Workspace.
• 5+ years in retail with increasing responsibility.

Responsibilities

• Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling process.
• Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability.
• Manage accounting tasks; bill paying, invoices, Corporate Credit Card Reconciliation.
• Ensure that merchandise is received and processed observing flow principles, that new receipts are merchandised on the floor on the day of receipt before store opening, and back of the house areas are organized and maintained to support the selling floor activities.
• Control Staffing level and payroll expense based on business trend and support workload.
• Ensure appropriate associate coverage for selling floor and support areas through oversight of the scheduling system; schedule executive coverage to support the selling process.
• Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, building temperature.
• With the support of the Facilities Coordinator, the Director of Operations will ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
• Build budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
• Be a direct liaison with Corporate I.T. partners, to ensure that all technology and equipment is functioning as designed.
• Manage store level Human Resources tasks including staffing, payroll and PTO requests through scheduling systems and in-store tracking.
• Communicate with store leaders, the SFA Benefits Team, and LOA Provider to ensure accurate LOA administration.
• In partnership with the store Asset Protection Manager, ensure Workers Compensation Claim and follow up process, including Return to Work accommodations.
• Complete Brand Ambassador Program Ad hoc responsibilities as needed

Skills

Expense management

Profit & loss management

Basic accounting principles

Retail operations experience

Google Workspace proficiency

Education

4-year degree or equivalent experience

Tools

Google Workspace

Job description

Neiman Marcus in the United States is seeking a Director of Operations to drive store profitability by ensuring efficient selling processes and leading the support organization. You will supervise Store Management and associates to maximize the customer shopping experience, while maintaining fiscal discipline and resource alignment.

You will manage the P&L, control expenses, oversee receiving/merchandising, staffing and payroll, facilities, IT liaison, HR compliance, and strategic initiatives to