Luxury Retail Operations & Customer Experience Associate

David Yurman; Manhasset (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee discounts

Paid time off

Sick time

Job summary

David Yurman is seeking an Operations Support associate in Manhasset to assist with daily inventory, stock control, client packaging, repairs data entry, and front-line customer interactions. The role emphasizes delivering a superior luxury shopping experience and supporting store leaders to meet KPIs.

The position prefers luxury retail experience and requires ability to work non-traditional hours, including nights, weekends and holidays.

Qualifications

• Luxury retail experience preferred.
• Minimum 1 year in an operational role in a customer service environment.
• Computer skills: proficient in Microsoft Excel and Outlook.
• Detail-oriented, able to adapt and prioritize in a fast-paced environment.
• Flexibility to work in various roles based on business needs (e.g. sales floor, operations).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures to reduce shrink below target.
• Assist with packaging of merchandise to deliver to clients.
• Enter repairs into KWI and update the repair book and special order log.
• Communicate deficiencies in supplies and materials.
• Answer and properly direct all incoming calls.
• Adhere to Company retail operating and security procedures.
• Complete all Company paperwork accurately within deadlines.
• Maintain visual merchandising and housekeeping standards reflecting current guidelines.
• Create a welcoming luxury environment for clients.
• Provide exceptional customer service with the customer always as priority.
• Identify and exceed customer needs and expectations.
• Maximize selling opportunities to achieve/exceed store KPI targets.

Skills

Detail-oriented

Customer service

Flexible

Tools

Microsoft Excel

Outlook

Job description

David Yurman is seeking an Operations Support associate in Manhasset to assist with daily inventory, stock control, client packaging, repairs data entry, and front-line customer interactions. The role emphasizes delivering a superior luxury shopping experience and supporting store leaders to meet KPIs.

The position prefers luxury retail experience and requires ability to work non-traditional hours, including nights, weekends and holidays.