Sales Support | Coral Gables, FL

David Yurman; Coral Gables (FL); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligible

Healthcare benefits

401(k) plan

Employee discounts

Generous paid time off

Descripción de la vacante

David Yurman is seeking an Operations Support associate in Coral Gables, FL to support the store team with operational tasks and exemplary service. The role emphasizes inventory, stock control, repairs, and delivering a luxury client experience.

The position requires attention to detail, flexibility for non-traditional hours, and proficiency in Excel/Outlook to help meet store KPIs and enhance client satisfaction.

Formación

• Luxury retail experience preferred.
• Minimum 1 year in an operational role in a customer service environment.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented and able to adapt quickly in a fast-paced environment.
• Flexibility to work non-traditional hours, including weekends and holidays.

Responsabilidades

• Assist with daily inventory counts and reconciliation.
• Assist store manager with stock control and delivery procedures to reduce shrink.
• Assist with packaging of merchandise for delivery to clients.
• Enter repairs into KWI and update repair book logs.
• Communicate deficiencies in supplies and materials.
• Answer and direct all incoming calls.
• Adhere to Company retail operating and security procedures.
• Complete all Company paperwork accurately and on time.
• Maintain visual merchandising and housekeeping standards reflecting guidelines.
• Create a welcoming luxury environment for clients.
• Provide exceptional customer service with customer priority.
• Identify and exceed customer needs and expectations.
• Maximize selling opportunities to achieve/exceed store KPI targets.

Conocimientos

Luxury retail experience

Operational role

Herramientas

Microsoft Excel

Outlook

Descripción del empleo

Overview

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Coral Gables team is looking for a Operations Support associate to share the company's mission to clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities, in order to achieve store goals. This is a bonus eligible role.

The David Yurman Operations Support role will be accountable for the following key deliverables:

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Qualifications

• Luxury retail experience preferred
• Minimum 1 year in an operational role in a customer service environment
• Computer skills: Proficient in Microsoft Excel and Outlook
• detail-oriented, able to adapt and prioritize in a fast-paced environment
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Expected base pay for the role is $20.00 - $24.00/hour, plus bonus eligible.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.