Luxury Retail Operations & Guest Experience Specialist

David Yurman; Los Angeles (CA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Bonus eligible

Zusammenfassung

David Yurman The Grove store in Los Angeles is seeking an Operations Support associate to assist the store staff with daily tasks, inventory, and client services, helping to deliver a superior luxury shopping experience.

The role emphasizes process adherence, stock control, packaging, repairs entry, and effective communication, with a focus on reducing shrink and maintaining visual standards, while offering bonus eligibility.

Qualifikationen

• Minimum 1 year in an operational role in a customer service environment.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented and able to adapt and prioritize in a fast-paced environment.
• Flexible to work in various roles based on business needs (sales floor, operations, etc.).
• Willingness to work non-traditional hours, including days, nights, weekends and holidays.

Aufgaben

• Assist with daily inventory counts and reconciliation.
• Support stock control and delivery procedures to reduce shrink.
• Assist with merchandise packaging for clients.
• Enter repairs into KWI and update the repair book and log.
• Communicate deficiencies in supplies and materials.
• Answer and direct all incoming calls.
• Ensure adherence to retail operating and security procedures.
• Complete all paperwork accurately within deadlines.
• Maintain visual merchandising and housekeeping per current guidelines.
• Create a welcoming luxury environment for clients.
• Provide exceptional customer service with the customer first.
• Identify and exceed customer needs and expectations.
• Maximize selling opportunities to meet or exceed store KPIs.

Kenntnisse

Customer service

Operations experience

Tools

Microsoft Excel

Outlook

Jobbeschreibung

David Yurman The Grove store in Los Angeles is seeking an Operations Support associate to assist the store staff with daily tasks, inventory, and client services, helping to deliver a superior luxury shopping experience.

The role emphasizes process adherence, stock control, packaging, repairs entry, and effective communication, with a focus on reducing shrink and maintaining visual standards, while offering bonus eligibility.