Lux Retail Operations & Client Experience Associate

David Yurman; Palo Alto (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

David Yurman in Palo Alto seeks an Operations Support associate to help store staff run daily operations and deliver a superior customer service experience. You will assist with inventory, stock control, packing, and repairs logging in the system, while upholding luxury standards and security procedures.

Ideal candidates have at least 1 year in an operational, customer-service role, strong Excel and Outlook skills, and the ability to adapt quickly.

Qualifications

• 1+ year in an operational role in a customer service environment.
• Strong computer skills with Excel and Outlook.
• Able to adapt and prioritize in a fast-paced setting; flexible hours.

Responsibilities

• Assist with daily inventory counts and reconciliations.
• Support stock control and deliveries to minimize shrink.
• Process merchandise packaging and repairs records in system.
• Communicate supply deficiencies and answer calls.
• Maintain visual merchandising and store housekeeping.
• Deliver a welcoming luxury experience and exceptional service.
• Identify customer needs and maximize selling opportunities.
• Support store KPI achievement and monitor performance.

Skills

Customer service

Detail-oriented

Adaptable in fast-paced environment

Tools

Microsoft Excel

Outlook

Job description

David Yurman in Palo Alto seeks an Operations Support associate to help store staff run daily operations and deliver a superior customer service experience. You will assist with inventory, stock control, packing, and repairs logging in the system, while upholding luxury standards and security procedures.

Ideal candidates have at least 1 year in an operational, customer-service role, strong Excel and Outlook skills, and the ability to adapt quickly.