Luxury Retail Learning Architect

Tiffany & Co.; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

Tiffany & Co. in New York, NY is seeking a Specialist, Retail Learning to design, deliver, and continuously improve learning experiences that strengthen product knowledge and client engagement across retail teams.

This in-person role partners with regional leaders, subject-matter experts, and cross-functional partners to translate brand heritage into practical, engaging learning solutions. You will manage the digital learning platform, coordinate localization and production, and use learner

Qualifications

• Bachelor's degree or related field or equivalent professional experience.
• 3-5 years in retail learning and development, instructional design, or digital learning; luxury/jewelry experience preferred.
• Experience with adult learning principles and instructional design methodologies.
• Ability to create learner-centered content for multiple formats (ILT, virtual, mobile, self-paced).
• Strong written, verbal, and visual communication skills; ability to simplify complex information.

Responsibilities

• Support design and production of mobile-first microlearning for the retail learning platform.
• Manage platform content calendars, weekly posts, learner communications, and publishing workflows.
• Coordinate vendor relationships, deliverables, timelines, and issue resolution.
• Maintain learner data and troubleshoot access, integration, and reporting with HR/IT and regional teams.
• Develop dashboards and reports tracking engagement, completion, and learning trends by region.

Skills

Luxury Client Focus

Jewelry and Brand Storytelling

Project Management

Global Collaboration

Digital Fluency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365 suite

Articulate 360

Adobe Creative Cloud

Job description

Tiffany & Co. in New York, NY is seeking a Specialist, Retail Learning to design, deliver, and continuously improve learning experiences that strengthen product knowledge and client engagement across retail teams.

This in-person role partners with regional leaders, subject-matter experts, and cross-functional partners to translate brand heritage into practical, engaging learning solutions. You will manage the digital learning platform, coordinate localization and production, and use learner