Luxury Retail Performance Coach

LVMH; Dallas (TX); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Tiffany & Co. in Dallas is seeking a Retail Learning Coach to partner with store directors, market vice presidents, and leaders to drive sales performance, elevate the client experience, and strengthen selling capabilities across assigned locations.

This role translates learning programs into measurable day-to-day behaviors and business results, delivering in-the-moment coaching, and supporting onboarding and the adoption of TiffanyWonder.

Qualifikationen

• 5-8 years of experience in luxury retail sales leadership and people management.
• Proven track record in sales, developing client relationships, leading teams, and performance-based coaching.
• Deep understanding of retail selling behaviors and client experience standards.
• Strong communication, presentation, and influencing skills.
• Proficiency with Microsoft Office applications and business reporting tools.

Aufgaben

• Use business performance metrics to identify coaching opportunities and develop the coaching strategy for the designated group of retail locations.
• Monitor and create coaching plans to improve key performance indicators including sales, AUR, conversion, clienteling activity, appointment-driven business, mystery shop results, and NPS.
• Develop and support 30-60-90-day coaching plans for employees requiring additional development.
• Monitor coaching plan progress and adjust strategies based on results.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the salesfloor.
• Collaborate with store, market, and corporate partners to align coaching priorities with business objectives.

Kenntnisse

Coaching

Leadership

Communication

Facilitation

Adult learning

Microsoft Office

Business reporting tools

Tools

Microsoft Office

Jobbeschreibung

Tiffany & Co. in Dallas is seeking a Retail Learning Coach to partner with store directors, market vice presidents, and leaders to drive sales performance, elevate the client experience, and strengthen selling capabilities across assigned locations.

This role translates learning programs into measurable day-to-day behaviors and business results, delivering in-the-moment coaching, and supporting onboarding and the adoption of TiffanyWonder.