Specialist, Retail Learning

LVMH; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

Tiffany & Co., a proud member of the LVMH group, seeks a Specialist, Retail Learnings to design, deliver, and optimize learning experiences for luxury retail teams in a global context.

Based in New York, this role partners with regional leaders and SMEs to translate brand heritage into practical learning tools. Strong design, analytics, and project management skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent experience in learning and development or related field.
• 3–5 years in retail learning and development or instructional design.
• Experience with luxury, fashion, or jewelry preferred.
• Strong communication and data‑driven decision making.

Responsibilities

• Design and produce mobile‑first microlearning for the retail platform.
• Manage content calendars, publishing workflows, and learner communications.
• Coordinate vendors, timelines, and issue resolution across regions.
• Analyze learner data to improve programs and regional relevance.
• Develop dashboards tracking engagement and trends by region.

Skills

Instructional design

Project management

Digital learning

Data reporting

Content development

Education

Bachelor’s degree in Learning & Development or related field

Tools

Articulate 360

Adobe Creative Cloud

Microsoft 365

Learn LMS/Platform administration

Job description

The Specialist, Retail Learningsupports the design, delivery, and ongoing improvement of learning experiences that strengthen product expertise, elevate client engagement, and enable consistent execution across retail teams. Working in close partnership with regional retail leaders, subject-matter experts, and cross-functional partners, this role translates business priorities and the brand’s jewelry heritage into practical, engaging learning solutions.

The Specialist manages digital learning content and platform operations, coordinates localization and production, and uses learner insights and performance data to improve effectiveness. Success in this role requires strong project management, attention to detail, creativity, and an understanding of luxury retail, fine jewelry, and adult learning principles.

Location: This position is in-person at our Corporate Headquarters in New York, NY.

Key Responsibilities

• Support the instructional design and production of mobile‑first microlearning for the retail learning platform.
• Manage platform content calendars, weekly posts, learner communications, and publishing workflows.
• Coordinate vendor relationships, deliverables, timelines, and issue resolution.
• Maintain learner data and troubleshoot access, integration, and reporting issues in partnership with Human Resources, Information Technology, regional teams, and vendors.
• Develop dashboards and recurring reports that track engagement, completion, and learning trends by region.

Learning Content and Program Support

• Partner with subject‑matter experts to design and update learning content on fine jewelry, craftsmanship, client engagement, selling skills, and operational excellence.
• Apply instructional design and adult learning principles to create clear, engaging, and performance‑focused learning experiences.
• Develop toolkits, facilitator guides, job aids, presentations, and reinforcement resources that support consistent execution in stores.
• Coordinate graphic and video production, ensuring materials meet brand, accessibility, and quality standards.
• Manage the end‑to‑end translation and localization process, including source‑file preparation, market review, quality assurance, and final delivery.
• Gather learner feedback and analyze participation, completion, and performance data to recommend improvements and maintain relevance across markets.

Luxury Client Focus – Understands how exceptional learning experiences translate into elevated, personalized client interactions.

Jewelry and Brand Storytelling – Brings curiosity and knowledge of fine jewelry, craftsmanship, heritage, and product storytelling.

Project Management – Manages multiple priorities, stakeholders, and deadlines with strong organization and attention to detail.

Global Collaboration – Works inclusively across cultures, functions, and regions with sound judgment and cultural awareness.

Digital Fluency – Uses learning platforms, content tools, and data to improve the learner experience and business impact.

The hiring range for this position ranges from $77,000 - $95,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Qualifications & Experience

Bachelor’s degree in learning and development, education, instructional design, business, communications, or a related field, or equivalent professional experience.

3–5 years of experience in retail learning and development, instructional design, training coordination, or digital learning; experience in luxury, fashion, or jewelry is preferred.

Working knowledge of adult learning principles and instructional design methodologies.

Demonstrated ability to create learner‑centered content for instructor‑led, virtual, mobile, and self‑paced formats.

Strong written, verbal, and visual communication skills, with the ability to simplify complex information.

Experience administering a learning experience platform, learning management system, or social learning platform.

Ability to interpret learner data, identify trends, and produce clear reports and dashboards.

Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Teams, OneDrive, and SharePoint.

Experience with Articulate 360, Adobe Creative Cloud, video editing tools, or similar content‑authoring software is a plus.

Ability to work effectively in a fast‑paced, matrixed global environment and manage occasional shifting priorities.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.