Luxury Retail Lead & Guest Experience Coach

Tapestry, Inc.; United States; Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Zusammenfassung

Coach is seeking a Lead Supervisor to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence in the United States.

This role coaches and develops team members in line with district priorities and Coach values, ensuring a luxurious, consistent customer journey through skilled service, accurate cash handling, and strong merchandising standards.

Qualifikationen

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Aufgaben

• Lead by example in delivering outstanding service and building lasting guest relationships.
• Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Address customer concerns and operational issues with professionalism and urgency.
• Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Kenntnisse

Guest Experience

Sales Leadership

Team Coaching

Operations

Problem Solving

Brand Ambassador

Jobbeschreibung

Coach is seeking a Lead Supervisor to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence in the United States.

This role coaches and develops team members in line with district priorities and Coach values, ensuring a luxurious, consistent customer journey through skilled service, accurate cash handling, and strong merchandising standards.