Luxury Store Leader — Assistant Manager

Tapestry, Inc.; United States; On-site; USD 53,010,000 - 109,602,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager to drive sales performance, operational excellence, and team development on the sales floor. You will lead by example, deliver exceptional customer experiences, and uphold Coach’s service standards while adapting strategies to an expressive luxury brand.

You will play a pivotal role in recruiting and coaching, ensuring brand-aligned performance, and contributing to district and corporate projects.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication skills

English proficiency

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager to drive sales performance, operational excellence, and team development on the sales floor. You will lead by example, deliver exceptional customer experiences, and uphold Coach’s service standards while adapting strategies to an expressive luxury brand.

You will play a pivotal role in recruiting and coaching, ensuring brand-aligned performance, and contributing to district and corporate projects.