Luxury Store Manager - Team Leader & Customer Experience

Tapestry, Inc.

Leawood (KS)

On-site

USD 53,010,000 - 90,260,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global luxury fashion house, is seeking an Assistant Store Manager to partner with the Store Manager to drive sales, operations, and team development. You lead on the sales floor, deliver exceptional customer experiences, and uphold Coach's service standards.

You will collaborate with leaders to translate market trends into store strategies, manage omni-channel initiatives, recruit and coach staff, and ensure compliance with scheduling, payroll, loss prevention, and visual

Qualifications

Experience leading teams in retail or service environments.
Strong customer focus with ability to thrive in a fast-paced setting.
Excellent communication and conflict resolution skills.

Responsibilities

Drive sales and strategy by supporting forecasting, planning, and category initiatives.
Deliver exceptional service and maintain Coach service standards on the sales floor.
Lead and develop team members; recruit, onboard, and coach staff.
Execute omni-channel and digital engagement; support clienteling and social trends.
Ensure operational excellence: scheduling, payroll, HR processes, loss prevention, and visual standards.
Collaborate with leadership to interpret market trends and share insights with teams.