Luxury Retail Keyholder — Lead & Elevate Customer Experience

SMCP NORTH AMERICA (US, CANADA); New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

Job summary

SMCP NORTH AMERICA (US, CANADA) in New York City seeks a Keyholder to support store leadership, open/close procedures, and deliver exceptional customer experiences daily. You will guide clients through their shopping journey, provide styling advice, and drive sales with brand values in a luxury environment.

The role emphasizes leadership, client engagement, and maintaining high store standards while building lasting client relationships and contributing to a positive, inclusive atmosphere.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable demeanor.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Skills

Retail experience

Customer service

Supervisory experience

Communication skills

Job description

SMCP NORTH AMERICA (US, CANADA) in New York City seeks a Keyholder to support store leadership, open/close procedures, and deliver exceptional customer experiences daily. You will guide clients through their shopping journey, provide styling advice, and drive sales with brand values in a luxury environment.

The role emphasizes leadership, client engagement, and maintaining high store standards while building lasting client relationships and contributing to a positive, inclusive atmosphere.