Luxury Retail Keyholder: Elevate Guest Experience

MCM Worldwide; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

MCM Worldwide in Troy, MI is seeking a proactive Keyholder to join our luxury retail leadership team. The Keyholder will provide the highest level of customer service, demonstrate advanced product knowledge, build lasting client relationships, and support the management team with daily operations and merchandising.

The ideal candidate has at least two years of luxury retail experience in a similar or supervisory role, strong interpersonal and communication skills, and the ability to work under

Qualifications

• Minimum of 2 years luxury retail experience in a similar or supervisory role.
• Ability to provide outstanding customer service and build client relationships.
• Strong interpersonal and communication skills; able to work under pressure.

Responsibilities

• Assist store manager with daily operations and coordination.
• Open/close the store, check in merchandise, and handle deposits as needed.
• Supervise transactions to ensure accuracy and cash protection.
• Promote and sell products to ensure customer satisfaction.

Skills

Luxury retail

Customer service

Interpersonal skills

Communication skills

Leadership

Negotiation

POS systems

MS Office

Cash handling

Tools

POS systems

MS Office

Job description

MCM Worldwide in Troy, MI is seeking a proactive Keyholder to join our luxury retail leadership team. The Keyholder will provide the highest level of customer service, demonstrate advanced product knowledge, build lasting client relationships, and support the management team with daily operations and merchandising.

The ideal candidate has at least two years of luxury retail experience in a similar or supervisory role, strong interpersonal and communication skills, and the ability to work under