Luxury Retail Keyholder - Lead & Elevate Client Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Job summary

SMCP – Sandro, Maje, Claudie Pierlot is seeking a Full Time Keyholder in New York City. The role supports store leadership to ensure a smooth operation and delivers an exceptional customer experience daily, including opening/closing procedures and cash handling.

You will build client relationships, provide styling advice, and drive sales while maintaining store standards and a welcoming environment for a luxury clientele.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Oversee stock replenishment to align with demand and visual standards.

Skills

Retail experience

Supervisory skills

Customer service

Fashion trend knowledge

Communication skills

Job description

SMCP – Sandro, Maje, Claudie Pierlot is seeking a Full Time Keyholder in New York City. The role supports store leadership to ensure a smooth operation and delivers an exceptional customer experience daily, including opening/closing procedures and cash handling.

You will build client relationships, provide styling advice, and drive sales while maintaining store standards and a welcoming environment for a luxury clientele.