Luxury Retail Director: Lead 3 NYC Boutiques

Thom Browne, Inc.; New York (NY); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Thom Browne Classic Uniform

401(k) company match

Diverse and inclusive working enviro n

Job summary

Thom Browne, Inc. in New York seeks an Uptown Store Director to lead three uptown boutiques, including Saks concession. You will drive strategy, performance, and brand standards while mentoring three teams to deliver exceptional client experiences.

Key responsibilities include setting priorities with the Commercial Head of Retail, managing budgets, ensuring inventory discipline, and delivering growth through client development, styling, and high-touch service to top-tier clients.

Qualifications

• 7–10+ years of progressive retail leadership experience.
• Ability to lead through others, developing leaders across multiple teams.
• Strong commercial acumen with a proven track record of driving sales, client development, and business growth.
• Polished, credible leader who embodies the brand and leads by example.
• Entrepreneurial and self-directed, able to operate independently while managing priorities.
• Excellent interpersonal and communication skills with the ability to influence across teams.
• Passion for clienteling, styling, and delivering a best-in-class luxury experience.

Responsibilities

• Oversee the performance and operations of uptown boutiques, ensuring alignment with company goals and brand standards
• Translate company objectives into clear, actionable strategies across locations, driving consistency and measurable results
• Partner closely with Commercial Head of Retail to set priorities, monitor performance, and elevate overall business outcomes
• Identify opportunities for growth across three stores, proactively adjusting strategies to maximize productivity and client engagement
• Lead, coach, and develop the team
• Foster a high-performance culture across three locations through clear expectations, consistent feedback, and accountability
• Support recruitment, onboarding, and development of talent across three stores, ensuring strong team composition and succession planning
• Serve as a visible and engaged leader, maintaining strong presence across three locations
• Champion a client-first culture, ensuring exceptional and consistent service across three boutiques
• Actively contribute to sales through personal selling, styling, and high-level client engagement, particularly with top-tier clients
• Drive client development strategies, leveraging clienteling tools to grow and retain a highly personalized client base
• Build and maintain relationships within the local community, positioning three boutiques as key destinations
• Ensure operational consistency and excellence across three stores, including inventory management, cycle counts, and shrink prevention
• Oversee expense management and ensure three locations operate efficiently within budget
• Maintain the highest standards of visual merchandising and store presentation in alignment with brand guidelines
• Partner with cross-functional teams to ensure seamless execution of company initiatives
• Act as the primary decision-maker across three locations, balancing autonomy with alignment to company direction
• Operate with an entrepreneurial mindset, taking full ownership of business performance and team effectiveness
• Serve as the key liaison between store teams and corporate partners, ensuring clear communication and alignment

Skills

Retail leadership

Team development

Clienteling

Sales growth

Job description

Thom Browne, Inc. in New York seeks an Uptown Store Director to lead three uptown boutiques, including Saks concession. You will drive strategy, performance, and brand standards while mentoring three teams to deliver exceptional client experiences.

Key responsibilities include setting priorities with the Commercial Head of Retail, managing budgets, ensuring inventory discipline, and delivering growth through client development, styling, and high-touch service to top-tier clients.