Luxury Store Lead: VIP Clients, Sales & Guest Experience

Brobston Group LLC; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Brobston Group LLC in New York seeks an Assistant Store Director to support the Store Director in achieving flagship store objectives and lead daily operations. The role focuses on team leadership, VIP client management, and delivering a luxury in-store experience, while driving sales and ensuring operational excellence through effective coaching and staff development.

Candidates should have a bachelor's degree, at least seven years in luxury retail, and a proven ability to manage high-traffic

Qualifications

• University degree (e.g., bachelor's) in a related field.
• Minimum 7 years of experience, preferably in luxury retail.
• Proven track record managing a high-traffic store as a leader.
• Strong leadership with training and coaching experience.
• Proficiency in digital tools and POS systems.
• Excellent problem-solving and decision-making under pressure.
• Strong organizational skills and multitasking ability.

Responsibilities

• Drive sales and implement strategies to enhance customer experience.
• Develop a high-performing sales team through training and coaching.
• Ensure exceptional customer service and manage VIP client relationships.
• Deliver luxury in-store experiences through hospitality practices.
• Support recruitment, onboarding and performance feedback.
• Oversee store operations, inventory, merchandising and presentation.
• Complete administrative tasks and reporting accurately and on time.
• Manage client care services including repairs, warranties and exchanges.

Skills

Leadership

Team coaching

Customer service

POS systems

Problem solving

Organization

Education

Bachelor's degree

Tools

POS software

Job description

Brobston Group LLC in New York seeks an Assistant Store Director to support the Store Director in achieving flagship store objectives and lead daily operations. The role focuses on team leadership, VIP client management, and delivering a luxury in-store experience, while driving sales and ensuring operational excellence through effective coaching and staff development.

Candidates should have a bachelor's degree, at least seven years in luxury retail, and a proven ability to manage high-traffic