Luxury Boutique Store Leader

Brobston Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group's New York boutique is seeking a Store Manager to lead commercial performance, client experience, and store operations, ensuring exceptional service and brand representation.

You will build a high-performing team, drive KPI-driven results, and partner with regional leaders on merchandising and events. The role requires five-plus years of luxury retail leadership and a flexible schedule.

Qualifications

• At least five years of progressive luxury retail leadership experience, including management of a high-volume store or comparable business.
• Strong commercial acumen and experience using KPIs, financial information, and client insights to drive results.
• Expertise in luxury client experience, clienteling, CRM, and team development.
• Sound operational judgment and proficiency with Microsoft Office, POS, CRM, and inventory systems.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Lead store sales, profitability, productivity, client development, and operational objectives.
• Analyze business performance and translate insights into effective store action plans.
• Champion personalized luxury client experiences, clienteling, CRM, and relationship development.
• Recruit, coach, develop, and retain talent while building a strong succession pipeline.
• Oversee scheduling, payroll, inventory, cash handling, loss prevention, compliance, and store presentation.
• Collaborate with regional and cross-functional teams on merchandising, events, and business priorities.

Skills

Leadership

Retail KPIs

Clienteling

CRM

Operations

Communication

Tools

POS Systems

Inventory Software

MS Office

CRM

Job description

Brobston Group's New York boutique is seeking a Store Manager to lead commercial performance, client experience, and store operations, ensuring exceptional service and brand representation.

You will build a high-performing team, drive KPI-driven results, and partner with regional leaders on merchandising and events. The role requires five-plus years of luxury retail leadership and a flexible schedule.