Luxury Retail Ops Director — Lead 3 Stores On-Site

Brobston Group; Florida; On-site; USD 130,000 - 150,000; Full time

Job summary

Brobston Group seeks a Director of Retail Operations to lead three luxury women’s fashion stores in Palm Beach, Sag Harbor, and Nantucket. On-site in Palm Beach, this leader will drive planning, store execution, and team development for a growing luxury retailer.

You will partner with the founders to set calendar, sales goals, KPIs, and optimize inventory, visual merchandising, and client service across locations.

Qualifications

• Experience leading an individual store followed by responsibility for multiple retail locations.
• Background in luxury or premium fashion, jewelry, or lifestyle retail.
• Strong planning skills and fluency in store KPIs, sales performance, and sell-through.
• A strong visual merchandising eye and a warm, hands-on leadership style, with confidence serving clients on the sales floor.
• Ability to build useful processes while adapting to the culture of a growing independent business.
• Based in Palm Beach or willing to relocate for an on-site role.

Responsibilities

• Build and manage an operating calendar that plans staffing, inventory movement, events, and seasonal transitions at least three months ahead.
• Set store sales goals with the founders and track daily performance, key retail metrics, and sell-through.
• Lead store teams, develop store leads, and oversee scheduling and part-time and seasonal hiring.
• Coordinate inventory transfers, seasonal store moves, and store fulfillment in partnership with the appropriate teams.
• Maintain visual merchandising, service, and operational standards across all locations.
• Oversee facilities, store systems, vendors, and discretionary operating expenses.
• Support trunk shows, local events, community partnerships, and new store openings.
• Travel to Sag Harbor and Nantucket several times a year, particularly around openings, closings, and peak season.

Job description

Brobston Group seeks a Director of Retail Operations to lead three luxury women’s fashion stores in Palm Beach, Sag Harbor, and Nantucket. On-site in Palm Beach, this leader will drive planning, store execution, and team development for a growing luxury retailer.

You will partner with the founders to set calendar, sales goals, KPIs, and optimize inventory, visual merchandising, and client service across locations.