Luxury Retail Concierge & Sleep Advisor

Boll & Branch; Vestavia Hills (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus potential

Employee discount

Job summary

Boll & Branch is seeking a Retail Client Advisor for our The Summit store in Birmingham, AL. You will deliver personalized shopping experiences, build client relationships, and guide customers through in-store and in-home design consultations to elevate sleep solutions.

You will drive sales through consultative selling, maintain brand standards, support daily store operations, and participate in community events.

Qualifications

• 1+ year of retail sales experience in luxury or specialty retail.
• Passion for hospitality and building customer relationships.
• Experience with consultative selling and clienteling.
• Strong verbal and written communication.
• Ability to stand for extended periods and lift up to 50 pounds.
• Bilingual in English and Spanish is a plus, not required.

Responsibilities

• Deliver elevated hospitality and customer experience across in-store and in-home services.
• Drive sales through consultative selling and cross-selling.
• Maintain visual excellence and store operations per brand standards.
• Support in-home services and design consultations with thoughtful product recommendations.
• Maintain a flexible schedule including evenings and weekends.

Skills

Retail sales

Hospitality mindset

Consultative selling

Clienteling

Communication skills

Spanish (bonus)

Tools

POS systems

Google Workspace

Job description

Boll & Branch is seeking a Retail Client Advisor for our The Summit store in Birmingham, AL. You will deliver personalized shopping experiences, build client relationships, and guide customers through in-store and in-home design consultations to elevate sleep solutions.

You will drive sales through consultative selling, maintain brand standards, support daily store operations, and participate in community events.