Luxury Sleep & Design Concierge (Part-Time)

Boll & Branch; Fairfax (VA); Hybrid; USD 26,000 - 30,000; Part time

Job summary

Boll & Branch is seeking a part-time Retail Client Advisor at The Mosaic District in Fairfax, VA. You will deliver exceptional hospitality, assist customers with personalized product recommendations, and support design consultations to transform sleep spaces.

Your role emphasizes consultative selling, clienteling, and building lasting relationships while contributing to store performance. Flexible schedule includes evenings, weekends, and holidays.

Qualifications

• 1+ year of retail sales experience in luxury, home or hospitality.
• Passion for hospitality and building customer relationships.
• Experience with consultative selling, clienteling, or delivering personalized service.
• Strong verbal and written communication skills.
• Positive attitude with ability to build rapport.
• Strong organizational skills for fast-paced environments.
• Comfortable using Google Workspace and POS systems.
• Able to stand for extended periods and lift up to 50 pounds.
• Bilingual in English and Spanish is a plus, not required.

Responsibilities

• Welcome every customer with warmth and genuine hospitality.
• Provide personalized product recommendations based on needs and sleep preferences.
• Support design consultations and in-store experiences.
• Build lasting customer relationships through proactive clienteling and follow-ups.
• Become an expert on Boll & Branch products, materials, and sleep solutions.
• Assist customers in designing spaces based on habits and lifestyle.
• Achieve and exceed individual sales goals and contribute to store performance.
• Collaborate with teammates to deliver exceptional customer experiences.
• Identify opportunities to upsell through education and cross-selling.
• Participate in community events and store initiatives.
• Maintain a guest-ready store and uphold brand standards.
• Support daily store operations including opening/closing procedures and cash handling.
• Assist with visual merchandising and product presentation.
• Share best practices to protect store assets and inventory.
• Perform housekeeping and maintain shared spaces to ensure a great environment.
• Participate in in-home appointments and installations when needed.

Skills

Retail sales

Hospitality

Consultative selling

Verbal and written communication

Team player

Google Workspace

POS systems

Stamina

Spanish language (nice-to-have)

Tools

POS systems

Google Workspace (Docs, Drive, Sheets)

Job description

Boll & Branch is seeking a part-time Retail Client Advisor at The Mosaic District in Fairfax, VA. You will deliver exceptional hospitality, assist customers with personalized product recommendations, and support design consultations to transform sleep spaces.

Your role emphasizes consultative selling, clienteling, and building lasting relationships while contributing to store performance. Flexible schedule includes evenings, weekends, and holidays.