Luxury Retail Concierge — Elevate Client Experience

Tapestry, Inc.; Potomac Mills (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house recruiting for a customer-focused sales role in a luxury retail setting. You will welcome clients, assist with needs, and act as a brand ambassador while supporting social media engagement.

The position requires retail experience, strong English communication, and the ability to lift up to 50 lbs; you will manage POS, process shipments, and maintain stockroom organization. Flexibility with schedule is needed.

Qualifications

• 1+ retail experience or equivalent combination of education and experience.
• Possesses current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Able to lift at least 25 lbs. regularly (up to 50 lbs) and to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Fast-paced environments

Tools

Cash register systems

iPad

Mobile POS

Walkie talkie

Price/release sheets

Job description

Coach is a global fashion house recruiting for a customer-focused sales role in a luxury retail setting. You will welcome clients, assist with needs, and act as a brand ambassador while supporting social media engagement.

The position requires retail experience, strong English communication, and the ability to lift up to 50 lbs; you will manage POS, process shipments, and maintain stockroom organization. Flexibility with schedule is needed.