Luxury Retail Client Advisor & Sales Leader - Chicago

Vince; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare options

401(k) with employer match

Paid time off

Clothing allowance & merchandise disc.

Gym reimbursement

Mental health support tools

Parental leave

Disability insurance

Pre-tax commuter benefits

Discounted insurance

Job summary

Vince is seeking a highly motivated Full-Time Client Advisor to join our Fashion Outlet of Chicago team. You will drive luxury service, build client relationships, and convert interactions into meaningful sales while maintaining Vince’s elevated standards.

Based in Chicago, you will own your client book, meet or exceed sales goals, and partner with store leadership to deliver a premier shopping experience. Weekend, evening, and holiday availability is expected to support the team.

Qualifications

• 2+ years experience in retail sales, preferably in a luxury environment.
• Proven ability to meet or exceed sales goals.
• Team player who thrives in a collaborative environment.
• Strong verbal and written communication skills allowing for effective communication with your customers.
• Comfortable with POS systems, CRM tools, and Microsoft Office.
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standardstyling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

Skills

Retail sales

Luxury brand knowledge

Clienteling

Communication

CRM familiarity

POS systems

Team collaboration

Adaptability

Tools

CRM tools

POS systems

Microsoft Office

Job description

Vince is seeking a highly motivated Full-Time Client Advisor to join our Fashion Outlet of Chicago team. You will drive luxury service, build client relationships, and convert interactions into meaningful sales while maintaining Vince’s elevated standards.

Based in Chicago, you will own your client book, meet or exceed sales goals, and partner with store leadership to deliver a premier shopping experience. Weekend, evening, and holiday availability is expected to support the team.