Luxury Retail Associate Manager - Client Experience

Tumi Holdings Inc; Boca Raton (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Medical, dental, vision benefits with

Company-paid life Insurance

401(k) with company match

Commuter benefits

Quarterly sales bonus program

Job summary

Tumi Holdings Inc is seeking an Associate Manager for our Retail team in the Boca Raton area. You will create a client experience that reflects the brand ethos, build lasting client relationships, and drive sales through outstanding service.

The ideal candidate is passionate about luxury travel, fashion, and lifestyle markets and will help grow client awareness while delivering world-class service and supporting store growth.

Responsibilities

• Meet and exceed sales and KPI metrics (conversion, DPT, UPT, Client Data Capture).
• Display initiative, plan, prioritize, and champion change with strategic thinking.
• Take pride in work and meet deadlines.
• Train and develop: assist with training content, coaching store associates, quarterly goal setting.
• Coaching and feedback: articulate strengths and opportunities, be solution-oriented, foster coaching culture.
• Communication: strong written and verbal skills; adapt communication up, down and across the team.
• Promote business goals and adapt to change; remain calm and deescalate when needed.
• Collaborate effectively with the team.
• Manage personal timecards for payroll accuracy; maintain Tumi University Training; adhere to policies.
• Ensure store visuals follow guidelines; enhance client experience; execute event strategies.

Job description

Tumi Holdings Inc is seeking an Associate Manager for our Retail team in the Boca Raton area. You will create a client experience that reflects the brand ethos, build lasting client relationships, and drive sales through outstanding service.

The ideal candidate is passionate about luxury travel, fashion, and lifestyle markets and will help grow client awareness while delivering world-class service and supporting store growth.