Luxury Retail Associate Manager - Client Experience Leader

Tumi Holdings Inc; Charlotte, Northern (NC, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical & dental insurance

Vision insurance

Life insurance

AD&D insurance

Supplemental Life

401(k) match

Commuter benefits

Sales bonus program

Job summary

Tumi Holdings Inc. is seeking an Associate Manager in our Retail team. You will create a client experience that reflects the brand ethos while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets. The role offers growth opportunities and a dynamic, entrepreneurial retail environment.

Qualifications

• Commitment to client service with understanding of luxury, travel, fashion and lifestyle markets.
• Entrepreneurial spirit with growth mindset and willingness to develop others.
• Drive to achieve sales with outstanding service and KPI focus.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics.
• Display initiative, plan and prioritize, think strategically, and champion change.
• Train and develop store associates; assist with quarterly goal setting.
• Coach and provide feedback; foster a 360-degree coaching culture.
• Promote brand goals and adapt flexibly to change.
• Maintain visual guidelines and deliver a superior client experience.

Skills

Client service

Communication skills

Leadership

Coaching

Team collaboration

Job description

Tumi Holdings Inc. is seeking an Associate Manager in our Retail team. You will create a client experience that reflects the brand ethos while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets. The role offers growth opportunities and a dynamic, entrepreneurial retail environment.