Luxury Retail Associate Manager

TUMI; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

EAP

401(k) with company match

Incentive program

Job summary

As part of the TUMI Retail team, the Associate Manager will create a client experience that reflects our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate has a passion for luxury, travel, fashion, and lifestyle markets, with proven sales success and leadership abilities. The role offers growth opportunities and requires flexibility for evenings, weekends, and holidays.

Qualifications

• Demonstrated ability to meet and exceed personal sales targets and KPI metrics.
• Strong client service mindset with a luxury mindset and attention to detail.
• Ability to lead, train, and mentor store associates to achieve goals.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics.
• Display initiative, plan effectively, and champion change.
• Train and develop staff through roleplay and coaching, monitor progress, and set quarterly goals.
• Communicate clearly and build strong relationships with clients and team.
• Ensure payroll accuracy and adherence to company policies.
• Maintain visual merchandising standards and deliver a premium client experience.

Skills

Sales goals

Client service

Leadership

Training

Coaching

Job description

As part of the TUMI Retail team, the Associate Manager will create a client experience that reflects our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate has a passion for luxury, travel, fashion, and lifestyle markets, with proven sales success and leadership abilities. The role offers growth opportunities and requires flexibility for evenings, weekends, and holidays.