Luxury Retail Assistant Manager - Lead Team & Service

Soho House Group; Kansas; Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Every House Membership

Staff discounts on food & drink

Private health and dental care

Weekly pay

Season ticket loan

Job summary

Soho House Group is seeking an enthusiastic Assistant Manager for its London Westbourne Grove location. The role supports the General Manager in daily operations, aims to maintain exceptional customer service, and drives KPI attainment across front- and back-of-house activities.

The ideal candidate has 5+ years in luxury retail, a proactive, team-focused mindset, and strong communication skills. A solid understanding of furniture/design markets and MS 365 proficiency are preferred.

Qualifications

• 5+ years in a luxury retail environment.
• Proactive and can-do attitude.
• Excellent communication skills at all levels.
• Understanding of local and international furniture/design market.

Responsibilities

• Supporting the General Manager in leading the team and acting as GM in their absence.
• Delivering KPI data reporting to relevant teams and driving sales.
• Overseeing in-store operations to improve efficiency and customer experience.
• Support VM to ensure replenishment aligns with visual standards and stock takes.
• Assist with payroll & rosta submissions and payroll processes.
• Lead by example in customer service and mentor staff needing improvement.
• Collaborate with Stock Manager on monthly stock takes to hit KPI targets.
• Become an expert on Soho House interior design and product range.
• Support in-store events and cross-team collaboration.
• Generate reports and feedback for GM and wider business.
• Be the first point of contact for customer escalations.

Skills

Leadership

Sales driven

Customer service

Organisational skills

Communication skills

Tools

Microsoft 365

Job description

Soho House Group is seeking an enthusiastic Assistant Manager for its London Westbourne Grove location. The role supports the General Manager in daily operations, aims to maintain exceptional customer service, and drives KPI attainment across front- and back-of-house activities.

The ideal candidate has 5+ years in luxury retail, a proactive, team-focused mindset, and strong communication skills. A solid understanding of furniture/design markets and MS 365 proficiency are preferred.