Senior Floor Manager - Luxury Retail & Service

Dover Street Market Los Angeles; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dover Street Market Los Angeles is seeking a proactive Floor Manager to lead a luxury floor zone in the absence of the Floor Manager. You will drive sales, maintain premium customer service, and mentor a team to meet daily targets while ensuring operations run smoothly and stock is managed efficiently.

The ideal candidate has at least 3 years in luxury retail, knowledge of CDG brands, and proficiency with Retail Pro; a strong client book and staff development mindset are prized.

Qualifications

• Retail experience in luxury fashion for at least 3 years.
• Specific understanding of CDG fashion house and brands.
• Client book of potential new business for DSMLA.
• Attendance and contribution to staff trainings (clienteling, sales development).
• Knowledge of Retail Pro software.

Responsibilities

• Oversee department floor zones in the absence of the Floor Manager.
• Drive sales and meet monthly/seasonal targets with the team.
• Ensure excellent customer service and maintain a professional environment.
• Manage floor staff coverage and rota feedback with Store Management.
• Opening/closing store and floor zones; lead daily floor meetings.
• Oversee stock movement, ticketing, replenishment, and shrinkage control.
• Prepare end-of-day and end-of-season performance reports.

Skills

Floor leadership

Customer service

Sales driven

Staff development

Operational management

Communication

Mentorship

Time management

Initiative

Multi-tasking

Tools

Retail Pro

Job description

Dover Street Market Los Angeles is seeking a proactive Floor Manager to lead a luxury floor zone in the absence of the Floor Manager. You will drive sales, maintain premium customer service, and mentor a team to meet daily targets while ensuring operations run smoothly and stock is managed efficiently.

The ideal candidate has at least 3 years in luxury retail, knowledge of CDG brands, and proficiency with Retail Pro; a strong client book and staff development mindset are prized.