Retail Supervisor - Soho Home Westbourne Grove (Full Time)

Soho House & Co; London Grove (PA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Discounts at Soho House and Soho Home

Soho House Membership after probation

Pension Scheme

3 days paid to support charity

Cookhouse & House Tonic trainings

Team Events

Generous Retail Discount

Retail Commission

Job summary

Soho Home is seeking an enthusiastic Lead Interiors Consultant (Supervisor) to assist the General Manager at our Westbourne Grove store. You will lead the team, drive sales, and deliver exceptional customer service with expert product knowledge of Soho Home and interior design.

Ideal candidates have prior retail supervision or senior sales experience, fluent English, and a proactive, team-oriented approach.

Qualifications

• Proactive & can-do attitude required.
• Previous Retail Supervisor/Senior Sales experience.
• Good understanding of the sales cycle in design/interiors market.
• Ability to think on feet to resolve queries quickly.
• Excellent communication skills at all levels.
• Accountability and responsible approach.
• Warm and friendly manner; team player and strong leader.

Responsibilities

• Lead the team in the Manager's absence and drive sales.
• Run morning briefs and motivate the team to achieve targets.
• Oversee daily cash up and store closure when needed.
• Demonstrate exceptional customer service and product knowledge of Soho Home.
• Collaborate with management to report data and drive KPI performance.
• Ensure replenishment aligns with visual standards and stock integrity.
• Delegate tasks to maintain smooth day-to-day operations and prioritise customers.
• Support monthly stock counts and general store duties.

Skills

Proactive attitude

Retail supervisor experience

Sales cycle knowledge

Problem solving

Strong communication

Accountability

Team leadership

English fluency

Furniture sales

International sales

Job description

Soho Home

Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.

The Role

We are looking to recruit an enthusiastic, organised, sales driven Full Time Lead Interiors Consultant (Supervisor) to assist in leading the team at our Westbourne Grove Soho Home store & members space. The Supervisor will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, ‘second to none’ customer service experience.

Main Duties

• Supporting the Manager and Assistant Manager by leading the team in their absence.
• Lead morning briefs and empowering and driving the team to achieve sales
• Responsibility for daily cash up and closure of the store in the absence of the Management team
• Leading by example in demonstrating outstanding customer service and impeccable product knowledge on the Soho Home products as well as being an expert in Soho Houses interior design and style
• Working alongside the management team to drive sales and KPI’s, accurately reporting data back to relevant teams.
• Ensuring daily replenishment is up to date and in line with visual standards.
• Delegating tasks to ensure the successful running of the day to day store operations and ensuring the customer is always number one priority
• Support monthly stock counts alongside the team
• Perform other duties as assigned by their line manager

Requirements

• Proactive & can-do attitude
• Previous Retail Supervisor/Senior Sales experience
• Good understanding of sales cycle in design/interiors market
• Ability to think on their feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Accountability and responsible approach
• Warm and friendly manner
• Confident working within a team and also individually.
• Leads by example
• Fluent in English both written and verbal
• Experience in furniture and international sales is an advantage

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho House Membership after probation period
• Pension Scheme
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Generous Retail Discount
• Retail Commission