Assistant GM - Luxury Studio Lead & KPI Driver

Soho House Group; Kansas; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Annual Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Cowshed & Soho Home

Job summary

Soho House & Co is seeking an enthusiastic Assistant Manager to support the General Manager in running a London-based Studio, ensuring exceptional customer service and operational efficiency. The role involves leading a team, managing day-to-day operations, and delivering sales KPIs while learning the Soho Home standard.

The successful candidate will be based initially at another Soho Studio in London to learn the Soho Home way before leading the new Central London store.

Qualifications

• 5+ years of experience in a luxury/premium retail environment.
• Proactive and can-do attitude.
• Excellent communication skills at all levels.
• Ability to think on feet to resolve queries quickly.
• Good understanding of Microsoft 365 and other relevant software.

Responsibilities

• Assist the General Manager in leading the team and act as GM in their absence.
• Collaborate with GM to achieve KPIs and report sales data to relevant teams.
• Oversee in-store operations to improve efficiency.
• Support VM to ensure replenishment aligns with visual standards.
• Assist in payroll and rota submissions for the team.
• Raise and close sales invoices.

Skills

Luxury retail experience

Proactive attitude

KPI reporting

Team leadership

Customer service

Communication skills

Problem solving

Adaptability

Tools

Microsoft 365

Job description

Soho House & Co is seeking an enthusiastic Assistant Manager to support the General Manager in running a London-based Studio, ensuring exceptional customer service and operational efficiency. The role involves leading a team, managing day-to-day operations, and delivering sales KPIs while learning the Soho Home standard.

The successful candidate will be based initially at another Soho Studio in London to learn the Soho Home way before leading the new Central London store.