Assistant General Manager, Soho Home

Soho House Group; Kansas; Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Every House Membership

Staff discounts on food & drink

Private health and dental care

Weekly pay

Season ticket loan

Job summary

Soho House Group is seeking an enthusiastic Assistant Manager for its London Westbourne Grove location. The role supports the General Manager in daily operations, aims to maintain exceptional customer service, and drives KPI attainment across front- and back-of-house activities.

The ideal candidate has 5+ years in luxury retail, a proactive, team-focused mindset, and strong communication skills. A solid understanding of furniture/design markets and MS 365 proficiency are preferred.

Qualifications

• 5+ years in a luxury retail environment.
• Proactive and can-do attitude.
• Excellent communication skills at all levels.
• Understanding of local and international furniture/design market.

Responsibilities

• Supporting the General Manager in leading the team and acting as GM in their absence.
• Delivering KPI data reporting to relevant teams and driving sales.
• Overseeing in-store operations to improve efficiency and customer experience.
• Support VM to ensure replenishment aligns with visual standards and stock takes.
• Assist with payroll & rosta submissions and payroll processes.
• Lead by example in customer service and mentor staff needing improvement.
• Collaborate with Stock Manager on monthly stock takes to hit KPI targets.
• Become an expert on Soho House interior design and product range.
• Support in-store events and cross-team collaboration.
• Generate reports and feedback for GM and wider business.
• Be the first point of contact for customer escalations.

Skills

Leadership

Sales driven

Customer service

Organisational skills

Communication skills

Tools

Microsoft 365

Job description

The Role…

We are looking to recruit an enthusiastic, organised, sales driven Assistant Manager to assist in leading the team at London based Westbourne Grove location.

The Role…

We are looking to recruit an enthusiastic, organised, sales driven Assistant Manager to assist in leading the team at London based Westbourne Grove location.
The Assistant Manager will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, ‘second to none’ customer service experience.
The role will touch specifically on operational efficiency and KPI attainment in line with company strategy.

Key Responsibilities…

• Supporting the General Manager in leading the team and acting as GM in their absence.
• Working alongside the GM to find innovative ways to deliver KPI’s set by the business and accurately reporting all sales data back to relevant teams.
• Take ownership of in store operations both front of house and back of house optimizing opportunity to improve operational efficiency.
• Supporting VM assistant to ensure replenishment is consistently up to date and in line with visual standards.
• Assistance in submission of payroll & Rota’s for the team.
• Raising and closing sales invoices
• Leading by example in demonstrating outstanding customer service and supporting staff members that require improvement.
• Supporting Site Stock Manager to stock take on a monthly basis to hit business KPI on stock accuracy.
• Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design & style.
• Supporting the wider team with in-store events and collaboration
• Generating reports and valuable feedback for General Manager and also for wider business
• Being first point of contact for customer escalations

What We Are Looking For…

• +5 years of experience in a luxury/premium retail environment
• Proactive & can-do attitude.
• Understanding local and international furniture/design market
• Ability to think on their feet to quickly resolve queries and issues.
• Excellent communication skills at all levels.
• Good understanding of Microsoft 360 and other relevant software
• Warm and friendly manner.
• Confident working within a team and also individually.
• Leads by example.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.