Luxury Retail Assistant Manager: Elevate Client Experience

TUMI; Vacaville (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Comprehensive benefits package

Quarterly sales bonus program

Job summary

TUMI is seeking a proactive Assistant Store Manager to lead our Retail team in Vacaville, delivering a superior client experience that reflects the brand's luxury ethos. You will drive sales, coach associates, and nurture strong client relationships while maintaining the store's visual standards.

The role requires a passion for fashion and travel, availability for evenings and weekends, and a collaborative mindset.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Values a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strives for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities.
• Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members.
• Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Skills

Sales experience

Client service

Leadership

Time management

Flexible schedule

Job description

TUMI is seeking a proactive Assistant Store Manager to lead our Retail team in Vacaville, delivering a superior client experience that reflects the brand's luxury ethos. You will drive sales, coach associates, and nurture strong client relationships while maintaining the store's visual standards.

The role requires a passion for fashion and travel, availability for evenings and weekends, and a collaborative mindset.